Get in Touch With Us
This page tells you how to reach the Non Gamstop Betting editorial team, what we are able to help with, and — just as usefully — which questions are better aimed at a bookmaker's own support desk. We are an independent comparison site covering non Gamstop bookies for UK punters, so we can explain how a free bet offer works, but we cannot open, close or credit anyone's betting account.
Email is the only channel we run: [email protected]. A real person reads every message. We aim to reply within two working days, and longer during busy sporting periods. All content and correspondence here is intended for adults aged 18 or over.
Before you write: is it us or the bookmaker?
Most messages we receive fall into one of two buckets, and sorting yours first will save you days of waiting.
| Your question | Who to ask |
|---|---|
| Where has my withdrawal got to? | The bookmaker's live chat or support email |
| My bonus has not credited after a deposit | The bookmaker — quote the promo code and deposit reference |
| Verification documents rejected | The bookmaker's KYC team |
| A listed offer on this site looks out of date | Us — send the page and the brand name |
| How do rollover requirements on a sports bonus work? | Us, for the general explanation; the bookmaker for your specific balance |
| Which sites suit acca bettors or horse racing? | Us |
How we make money, stated plainly
Some links on nofuchsgivenesports.com are commercial. If you sign up through one, we may earn a commission from the operator at no extra cost to you. That arrangement does not buy a position in our rankings, and it does not stop us publishing a drawback beside a brand we are paid to feature. If you ever think a listing reads like an advert rather than an assessment, that is exactly the sort of message this page exists for.
Brands readers ask about most
Three names dominate our inbox. Here is our short take on each, including the catch, so you know what we will say if you write in about them.
Tenobet — the one people query about bonus size
Tenobet sits at the top of our table with an editorial rating of 10.0, largely because its sports package is the most generous headline figure among the bookmakers we cover: 300% up to €3,000. Readers usually contact us because they want to know whether that top figure is realistic. Honestly, for most punters it is not — a percentage match of that scale requires a deposit few people make, and the bonus is released against turnover conditions set by the operator, not by us. Check the minimum qualifying deposit, the minimum odds on qualifying bets and the expiry window before you commit. The limitation worth naming: headline offers quoted in euros can produce conversion differences on a GBP card or bank transfer, so the sterling value you see may not match the advertised number.
smash — the largest ceiling, and the longest conditions
smash is rated 9.9 and advertises 250% up to €5,000, the highest upper limit on our list. It earns its place because that ceiling suits high-stakes bettors who would max out smaller offers instantly. The trade-off is straightforward: the bigger the match, the heavier the wagering attached in almost every case, and a large bonus balance you cannot clear is worth nothing. If you write to us about smash, expect us to ask whether you have read the turnover multiple and the time limit before depositing.
Betninja — sports plus a casino component
Betninja, rated 9.8, offers €1,000 plus 100 free spins. It is on this page because it is the clearest example of a crossover welcome package: part of the value sits in the sportsbook, part in the casino. That suits punters who bet on football at the weekend and dip into slots midweek. The limitation is that split value often means split conditions — spins and bonus funds can carry separate expiry dates and separate contribution rules, and readers regularly misread one for the other. If a spins portion lapses while you are working through the sports side, that is usually the culprit.
Others we track
- CoinPoker (9.8) — 150% up to $2,000, a third currency to factor into your sums.
- WinnerIsland (9.7) — up to 55% on accas via Multiboost, so the value depends on leg count rather than deposit size.
- Gambiva (9.5) — 300% up to €3,500.
- Gamble Gorilla (9.5) — 100% up to £100 on a £20 minimum deposit, one of the few quoted directly in sterling.
- BetBluff (9.5) — 100% up to £150 bonus, also sterling-denominated.
- Rolletto (9.5) — 150% up to €1,500 plus 200 free bet.
- 7abet (9.3) — 300% up to £200.
Money questions we can and cannot answer
Nothing on this site costs you anything to read. The cost of taking part sits entirely with the bookmaker: a qualifying deposit to unlock a welcome bonus, your own stake at risk on every bet, and any fees your payment provider applies. No matched bonus is free money — you deposit first, then you wager.
On payments, we can explain in general terms how the common routes behave for UK customers: debit cards are usually the quickest to fund an account and are widely accepted; bank transfers tend to be slower on the way out, often a few working days once approved; e-wallets are typically the fastest withdrawal route where an operator supports them; and some non Gamstop bookmakers accept cryptocurrency, which settles on the network rather than through a bank. What we cannot do is confirm which methods, minimums, caps or processing times apply to your account — those vary by operator and sometimes by country, and only the cashier page and terms on the site itself are authoritative. Always check whether withdrawals must return to the deposit method, and whether a pending period applies before funds leave.
What our coverage actually spans
If you are writing to ask whether we cover a particular market, the answer is most likely yes. Our reviews look at:
- Football — domestic leagues, European competition, plus the deeper markets like cards, corners and player props.
- Horse racing — UK and Irish meetings, each-way terms and the ante-post side.
- Other mainstream sports — tennis, cricket, rugby, golf, darts, snooker, boxing and motorsport.
- Esports and niche markets — where an operator runs them properly rather than as an afterthought.
- In-play and features — live betting, cash out, bet builders, acca boosts and streaming, none of which every bookmaker offers.
Odds quality, market depth and how quickly in-play prices update matter as much as the welcome offer. We are happy to be asked about any of them.
Casino enquiries
Several of the bookmakers here run a casino alongside the sportsbook — slots, table games such as blackjack and roulette, and live-dealer rooms hosted by a real croupier on camera. These sit under separate terms from sports betting: bonus contribution rates differ, and a sports free bet generally cannot be used on slots. If your question is really about casino play rather than betting, our guide to non GamStop casinos is the better starting point, and you are welcome to email us either way.
Eligibility, regulation and what we will not do
You must be 18 or over to bet, and to use this site. The bookmakers listed here hold licences from regulators outside the UK, which is why they sit outside the Gamstop scheme; UK Gambling Commission rules, including its dispute-resolution routes and deposit-limit requirements, apply to UKGC-licensed operators rather than to these. In practice that means your consumer protection comes from the operator's own licensing jurisdiction and its terms of service, so it is worth reading both before you deposit. We publish what operators state about their licensing; we do not verify licences ourselves and we will not confirm a regulatory status on request.
Two things we cannot help with, however politely asked. We cannot intervene in a dispute with a bookmaker — we have no account access and no standing with any operator. And we cannot remove or amend a Gamstop registration; that scheme is administered independently of this site. If gambling has stopped being enjoyable, tell us in your message and we will point you towards independent UK support services.
How to make your message easy to answer
- Put the brand name in the subject line if your question concerns a specific bookmaker.
- Say what you have already tried — it saves us repeating it back to you.
- Include the page on nofuchsgivenesports.com you were reading, if a listing looks wrong.
- Leave out account numbers, card details, passwords and copies of ID. We never need them, and we will delete anything of that kind on sight.
- Tell us the outcome you want: a correction, an explanation, or a pointer to the right place.
How we assess the sites we write about
Our ratings are editorial judgements, not customer review scores, and no operator pays for a higher one. We research each bookmaker's published terms, the realistic value of its welcome offer once conditions are applied, the breadth of its sports markets, its stated payment methods and timings, its in-play and cash-out features, and the clarity of its own support channels. We have not deposited, wagered or withdrawn at any of these sites, and we do not present advertised processing speeds as measured results. Ratings and offers are reviewed periodically and checked as of Sep 20, 2026, but terms change without notice — the operator's own page always overrides ours.
Corrections
If you find an offer that has been withdrawn, a figure that no longer matches the operator's terms, or a feature we have credited to the wrong brand, please tell us. Corrections go to the same address and are handled by our editorial team, with Harriet Penrose overseeing the review. Flagging an error is the single most useful thing a reader can send us, and it is the quickest message in our inbox to act on.
Not sure whether your question is for us? Send it anyway. If it belongs with a bookmaker, we will say so and tell you what to include when you contact them — that alone usually gets a faster answer than a second email to us.